Terms & Conditions

At Clay And Blossom™, we aim to give our customers complete satisfaction. Please read these terms and conditions carefully before using the Clay And Blossom website (Registered company number 07591236).

We’d like to draw your attention specifically to the Liability clause. Customers who use Clay And Blossom click to indicate that they have read and agreed these terms when ordering. By doing so, you agree to be legally bound by these terms and conditions which may be modified and posted on our website occasionally.
Without prejudice to the above, by using or accessing the Clay And Blossom website, you agree to be legally bound by the terms and conditions of use as they apply to your use of, or access to, the Clay And Blossom website. In order that we can keep our insurance costs down – and, therefore, our costs to our customers to a minimum) –you can not use our website, if you do not wish to be bound by these terms and conditions.


Clay And Blossom products are supplied by top, hair and beauty manufacturers, all regulated by the appropriate industry bodies. The Clay And Blossom shopping experience on-line is simple and straightforward. Browse our store and place any of the products you wish to buy into the shopping cart. Once you have made your selection(s), you will be prompted to carry out a few, simple steps, and provide relevant details, to complete your order. Any times or dates stated on our website for delivery are estimates only and we are reliant on our suppliers. We will make all reasonable effort to deliver goods within the time specified, but do not accept liability for any failure to deliver within that time. All payments must be made by credit card or debit card. Clay And Blossom accepts Visa and Mastercard. All purchases will be converted to the £sterling equivalent and your credit card company will charge you in your local currency at the current rate.

We may change the price of any product before you place an order. We do try to ensure that the prices displayed on our website are accurate but the price on your order will need to be validated by us as part of the acceptance procedure (see below). We will inform you if a product’s correct price is higher than that which is stated in your order. You may cancel the order and decide whether or not to order the product at the correct price.
Clay And Blossom can refuse any order placed by you. If your order is accepted, we will confirm acceptance by issuing an ‘Order Shipped’ e-mail to the e-mail address that you have given us on registration, or on ordering. The order will then be fulfilled by the date set out in the Order Shipped e-mail or, if the Order Shipped e-mail does not contain a date, within 30 days.
If the product you ordered is unavailable, we may provide to you a substitute of an equivalent quality and price but the same general description (Substitute Product).
All the details you provide to us for the purpose of purchasing goods or services which may be offered by us on our website must be correct. The credit or debit card, or any electronic cash, which you use must your own. You must ensure that there are sufficient funds or credit facilities to cover the cost of any goods or services. We reserve the right to obtain validation of your credit or debit card details before providing you with any goods or services.


Clay And Blossom will add 20% VAT to the bill for orders from the UK or the European Union. All other orders will be VAT free.


When an order is placed on the Clay And Blossom website, your credit card number will be encrypted using a 128 bit encryption. They are not held in clear text on any web site and we do not see you credit card details at any time.
The customer is entirely responsible for use of, and protecting, the confidentiality of any username, e-mail verification and password that may be given to you or selected by you for use on our website. You can share these with, or transfer them to, any third parties. Clay And Blossom must be notified immediately of any unauthorised use of the aforesaid information or any other breach of security regarding our website that comes to your attention.


Clay And Blossom is the essential on-line shopping experience for premium hair, skincare and bodycare products. We have the finest products from leading suppliers used by professional stylists and beauticians in Europe. We will give you a complete description of all our products which is vital in helping you to choose the ones that are perfect for you. Our website is only available to those individuals who can form legally binding contracts under applicable law. The content of our website is suitable for, and aimed at, users who are 18 years of age and over. You must be over 18 years to purchase the products. If you do not qualify, please leave our website now.
Our site sells many products which have direct contact with you. Normally they will not cause any reaction of any type but some people may, as with all such products, have some reaction. We advise you to see guidance, including medical advice, before using any of our products if you have had any previous allergic reactions, have sensitive skin, are allergic to any medicines, are pregnant or might otherwise expect to have to take particular care. If in any doubt, do not use the items without professional advice.


We reserve the right to make changes or corrections, alter, suspend or discontinue any aspect of the Clay And Blossom website or the content or services available through it, including your access to it. Unless stated to the contrary, any new features shall be subject to these terms and conditions.
We try to ensure that the content of our website is accurate. However it may contain typographical errors or other inaccuracies from time to time.


The following applies to any information you provide to us:
You authorise us to use, store or process any personal information which relates to, and identifies you, including but not limited to your name and address, to the extent reasonably necessary to provide the services which are available through our website by us, our partners, successors (including the purchaser of the whole or part of our business), associates, sub-contractors or other third parties (together our Partner Companies). These Partner Companies may be located in countries outside the EEA that do not have laws to protect your information. Details of the companies and countries involved in your case will be provided on request. If you would like to request such information or review or modify any part of your personal information then you should e-mail us at customerservice@clayandblossom.com
If you obtain products through our website, then we may gather information about your buying behaviour. If you send us personal correspondence, such as e-mails or letters, then we may place this information into a file specific to you. (Together, the various purposes set out in this paragraph and in our privacy policy shall be known as the ‘Purposes’). All such information collected by us shall be referred to in these terms and conditions as Personal Information.
All Personal Information you provide to use must be accurate and complete and all ordering or registration details (where applicable) must contain your correct name, address and other requested details. Further information about how we deal with your Personal Information can be found in our privacy policy.
By accepting these terms and conditions, you agree to the processing and disclosure of the Personal Information for the Purposes. Customer who would like to review or modify any part of their Personal Information, should e-mail us at customerservice@clayandblossom.com
You warrant and undertake that you will not use the Clay And Blossom website for any purpose that is illegal or is prohibited by these terms and conditions. If you breach these terms and conditions, your right to use this website ends immediately. We will not have to give notice to you. We also have the right to deny access to any person who fails to comply with these terms and conditions.


Unless otherwise stated, all content and materials published on the Clay And Blossom website are presented solely for your private, personal and non-commercial use.
The Clay And Blossom website is controlled and operated from our offices in England. Content may be supplied by third parties. Where such content is published on the website, please note that we do not control or endorse such content in any way. All content that is offered by third parties who are not affiliated with, or otherwise connected to us, is published in good faith. However, we do not (to the extent permitted by applicable law) accept responsibility for the accuracy or otherwise of such content and the use of such content, except for content which relates directly to products you purchase. You accept that use of our website, and use of all information contained within it, is your responsibility and risk.
We have done our utmost to make sure that the Clay And Blossom website complies with UK law. However, we make no representations that the materials on our website are appropriate or available for use in locations outside the UK. Visitors to our web site from locations other than the UK do so on their own initiative and are responsible for compliance with all applicable laws. If use of our website and/or viewing of it, or use of any material or content on our website or services, or products offered through our website are contrary to or infringe any applicable law in your jurisdiction(s), you are not authorised to view or use our website.
Please be aware that Clay And Blossom makes no representations and gives no warranties, express or implied, that making the products available in any particular jurisdiction outside the UK is permitted under any applicable non-UK laws or regulations. Accordingly, if making the products or any part available in your jurisdiction or to you (by reason of nationality, residence or otherwise) is prohibited, those products are not offered for sale to you. You accept that, if you are resident outside the UK, you must satisfy yourself that you are lawfully able to buy the products. We accept no liability, to the extent permitted by applicable law, for any costs, losses or damages resulting from, or related to, the buying or attempted buying of the products by persons in jurisdictions outside the UK, or who are nominees of, or trustees for, citizens, residents or nationals of other countries.


The contents of the Clay And Blossom website are protected by international copyright laws and other intellectual property rights. The owner of these rights is Clay And Blossom, its affiliates or other third party licensors. All product and company names and logos mentioned in the website are the trademarks, service marks or trading names of their respective owners, including Clay And Blossom. You may download material from our website for the sole purpose of placing an order with Clay And Blossom or using our website as a shopping resource. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on, or downloaded from, our website including but not limited to text, graphics, video, messages, code and/or software without our prior written consent, except where expressly invited to do so.

LINKS TO Clay And Blossom™

Clay And Blossom make no representations about any other websites which you may access through our website or which may link to our website. You understand that any other websites that you access are independent from Clay And Blossom. Further, you also understand that we have no control over the content or availability of that website. Additionally, a link to any other website does not mean that we endorse or accept any responsibility for the content, or the use of, such a website and we shall not be liable for any loss or damage caused, or alleged to be caused, by, or in connection with, use of, or reliance on, any content, goods or services available on, or through, any other website or resource.


Clay And Blossom undertakes, but can not guarantee, to try ensure that our website operates continuously and be free from error. However, we can accept no liability in the event of its being unavailable. You must not attempt to interfere with the proper working of our website and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other internet connected device.


For any product that you purchase from our website, we promise that:
We have the right to sell the product to you
It will correspond with the description we have given to you
It will be of satisfactory quality
However, you understand that products are not sold as being fit for any particular application, or for use under specific conditions, unless agreed in writing.
Furthermore, we also promise that any service we give to you will be provided with reasonable skill and care.
We exclude all other express or implied terms, conditions, warranties, representations or endorsements, whatsoever, with regard to any products (including without limitation the products), our website or any information or service provided through our website.
We will do our best to ensure that all materials and information published on the Clay And Blossom website are accurate. Please note, however, that all content, materials and information on the Clay And Blossom website are provided on an ‘as is’ basis. You assume total responsibility and risk for your use of our website and use of all information contained within it.
We accept no liability for any indirect or consequential loss or damage, or for any loss of data, profit, revenue or business (whether direct or indirect) in each case, however caused, even if foreseeable. In circumstances where you suffer loss or damage arising out of, or in connection with, the viewing, use or performance of the Clay And Blossom website, or its contents, other than as a direct result of purchasing products (which shall be subject to the exclusions and limitation of liability set out in these terms and conditions), we accept no liability for this loss or damage (except where we have been negligent) whether due to inaccuracy, error, omission or any other cause and whether on the part of Clay And Blossom or our servants, agents or any other person or entity.
If we are liable to you for any reason, our liability will be limited to the amount paid by you for the Product concerned. This limit does not apply to any liability we may have for death or personal injury resulting from our negligence or for our fraudulent misrepresentation.
You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use the Clay And Blossom website and is compatible with it. We can not, and do not, guarantee, or warrant, that any material available for downloading from the Clay And Blossom website will be free from infection, viruses and/or other code that has contaminating or destructive properties.
You are responsible for implementing sufficient procedures and virus checks to satisfy your particular requirements for the accuracy of data input and output.
The limitations and exclusions in this clause do not affect your non-excludable statutory rights and only apply to the extent permitted by applicable law.


Clay And Blossom may assign, transfer, novate or subcontract any or all of our rights and obligations under these terms and conditions at any time.
Clay And Blossom may alter these terms and conditions and post the new version on the website. After posting, all subsequent use of the Clay And Blossom website will be governed by that version. You understand that it is your responsibility to check which are the prevailing website terms and conditions.
These terms and conditions, together with the privacy policy, any order form and payment method instructions, if any, are the whole agreement between you and Clay And Blossom.
You acknowledge that you have not entered into this agreement in reliance upon any statement, warranty or representation made by us or any other person and you irrevocably and unconditionally waive any rights to claim damages and/or to rescind these terms and conditions by reason of any misrepresentation (other than a fraudulent misrepresentation) that is not contained in the terms and conditions, privacy policy, order form and payment method instructions.
If, for any reason whatsoever, any part of these terms and conditions shall become or be declared illegal, invalid or unenforceable, such term or provision shall be divisible from the other terms and conditions and shall be deemed to be deleted from them.
These terms and conditions and your use of our website are governed by English law and you submit to the non-exclusive jurisdiction of the English court.
Except in respect of a payment obligation, neither you nor Clay And Blossom will be held liable for any failure to perform any obligation to the other due to causes beyond your, or our, reasonable control.
Failure or delay by either party enforcing an obligation or exercising a right under these terms and conditions does not constitute a waiver of that obligation or right.
These terms and conditions do not confer any rights on any person or party (other than you and/or us) pursuant to the Contracts (Rights of Third Parties) Act 1999.]


All notices shall be given:
to us via e-mail at customerservice@clayandblossom.com or
to you at either the e-mail or postal address you provide during any ordering process.

Notice will be deemed received when an e-mail is received in full (or else on the next business day if it is received on a weekend or a public holiday in the place of receipt) or three days after the date of posting.


The terms and conditions, herein, shall replace all other terms and conditions previously applicable to the use of the Clay And Blossom website and/or sale of the products.


Firstly, the privacy of our customers and website users is paramount. We aim to strike a good balance between your personal privacy and ensuring you get full value from the Clay And Blossom website and other products and services that we may have to tell you about. We are fully registered under the company name of Clay And Blossom under the Data Protection Act 1998. Our registered number is 07591236. Further information on the Act can be found at www.dataprotection.gov.uk


The Clay And Blossom website does, in parts, ask you to give us information. This information can be used improve your visits to our site, correspond with you and/or ask for feedback. When you do provide information, we will ask you to give us your name, e-mail address and other personal information that will be needed to supply the relevant services to you. You can ‘unsubscribe’ from any e-contact at any time. We - and/or carefully selected others - may use, provided you have consented to the use of, your personal data for future e-mail mailings, support, notification of new products or new versions, general correspondence regarding the products an Clay And Blossom please click on the Register button at the top of each page, enter your e-mail address into the bottom box and click the Deregister button.
The information you provide will be kept confidential and will be used only to support your customer relationship with us. We do not disclose or sell your information outside our corporate group, except if we sell the whole or part of our business, or as set out in this Policy.

TRADING WITH Clay And Blossom™

We believe that ordering online with Clay And Blossom is safe and secure. Your ability to buy safely on line is our priority and we have made every effort to ensure that store security is tight. All transactions containing card information on our website are in an encrypted form using The Secure Socket Layer (SSL) protocol, using a symmetric key length of 128 bits. This encryption allows protection of potentially sensitive information such as your name and address and critically-sensitive information like your credit card number. We will not provide your personal information to anyone else, except if we sell our business in whole or in part, or if we consider that they may have


We do use cookies* for collecting user information from the site and we will not collect any information about you except that which is required for system administration of the web server and otherwise as described above. You can set your browser to refuse them. The procedure varies depending upon your browser and your settings but detailed information is at this site: www.allaboutcookies.org
*A cookie is a message given to a web browser by a web server. The message is then stored by the browser in a text file called cookie.txt. Each time the browser requests a page from the server, this message is sent back. A cookie is employed chiefly to identify users and personalise their visit by customising web pages for them. A site using cookies will usually invite you to provide personal information such as your name, e-mail address and interests.


We are convinced that you will love the goods you receive from Clay And Blossom. If, however, you wish to return your products, we will accept them if they have been unopened and unused. We can not accept goods that have been opened, unless they are damaged, and except those which, by their nature, can not be returned such as opened cosmetics, drinks, items that deteriorate with time and other such items. Your goods must be returned within 7 days of your receiving them. To qualify under the terms of our Returns policy, you must first notify us by telephone (0845 224 2836) or e-mail (customerservice@clayandblossom.com) within those 7 working days. You will then be instructed on how to return the products. Upon safe receipt, and provided that the products are returned unused and in good condition, you will be entitled to a refund from us which will be paid as soon as possible but, in any event, within 7 days. We can not refund damaged product returns. You must arrange for, and pay the costs of, the return of the products to us. (On request, we will collect the products from you, but the cost of this will be charged to you and we may deduct this from the refund.) While in your possession, you must keep any products you intend to return to us in good condition.
If you receive a product that is not of satisfactory quality or it is not what you ordered or does not correspond with its description, we will, at our discretion, deliver a replacement product to you, or refund the price paid to you and your reasonable costs of returning the products.

If you have any complaints, you should direct them to us via e-mail at customerservice@clayandblossom.com or by post to: Clay And Blossom, 118 George Street, Altrincham, WA14 1RF UK


If you need to know more, contact us at:

Clay And Blossom Ltd,
118 George Street


Customer Service Team 0845 224 2836